KRYSTAL JEWELS — TERMS & CONDITIONS

Welcome to KRYSTAL JEWELS. By accessing or using our website, placing an order, or purchasing our products, you agree to be bound by these Terms & Conditions. Please read them carefully before using the website.

1. About KRYSTAL JEWELS

KRYSTAL JEWELS operates an online jewellery store offering jewellery products including rings, necklaces, earrings, bracelets, anklets and other related products.

2. Product Information

We make reasonable efforts to display product descriptions, photographs, weights, sizes, purity and other specifications accurately.

Actual product colour or appearance may vary slightly depending on lighting, photography and your device/display.

Jewellery weights may have minor variations due to manufacturing processes.

Product availability is subject to change without prior notice.

3. Gold, Diamond & Stone Information

Metal purity, diamond details and gemstone/stone information will be stated on the relevant product page, invoice or certificate, wherever applicable.

Natural diamonds and gemstones may have natural variations in colour, clarity, size and appearance.

Applicable hallmarking and certification requirements will be followed as required by law.

4. Prices

All prices displayed on the website are subject to change without prior notice.

Prices may vary based on gold rates, diamond/stone prices, making charges, taxes and other applicable costs.

The price applicable to your confirmed order will be communicated through the order confirmation/invoice.

Applicable taxes and statutory charges will be shown during checkout or on the invoice.

5. Orders

Placing an order does not automatically guarantee acceptance of the order.

KRYSTAL JEWELS reserves the right to accept, reject or cancel an order where necessary, including situations involving pricing errors, product unavailability, suspected fraudulent activity or incorrect information.

An order is considered confirmed once payment/advance requirements have been successfully completed and confirmation has been issued.

7. Payment

Customers must provide accurate billing and payment information.

Payment must be completed through the payment methods made available on the website.

We are not responsible for delays or failures caused by third-party payment service providers.

8. Customized & Made-to-Order Jewellery

Customized, personalized and made-to-order jewellery may have different cancellation, return and exchange conditions.

Once production has started, cancellation may not be permitted except where required by applicable law.

Any customization details must be verified and approved by the customer before production.

9. Shipping & Delivery

Delivery timelines displayed on the website are estimates and may vary.

Delays may occur because of courier services, weather, holidays, customs, production requirements or circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate shipping address and contact information.

Risk relating to delivery will be handled in accordance with applicable law and our shipping policy.

10. Delivery Inspection

Customers are advised to inspect the package and jewellery immediately after delivery.

If the package appears damaged, tampered with or incomplete, please contact KRYSTAL JEWELS as soon as possible with the required photographs/videos and order details.

11. Returns & Exchanges

Returns and exchanges are subject to our Return & Refund Policy.

Certain products may not be eligible for return or exchange, including customized or personalized jewellery, subject to applicable law.

Returned products must meet the conditions specified in our return policy.

Jewellery that has been worn, altered, resized, damaged or repaired by an unauthorized person may not qualify for return or exchange.

12. Refunds

Approved refunds will be processed according to our Refund Policy.

Refund processing time may depend on the payment method and banking/payment service provider.

Any applicable deductions or charges will be communicated where permitted by law and our policy.

13. Jewellery Care

Customers are responsible for following recommended jewellery-care instructions.

Avoid exposing jewellery unnecessarily to:

Perfume and cosmetics

Chemicals and cleaning products

Chlorine and harsh substances

Excessive moisture

Physical impact or rough handling

Damage caused by improper use, accidents, normal wear and tear or unauthorized alterations may not be covered under warranty/service policies.

14. Warranty & Service

Where a warranty or service facility is provided, its terms will be specified separately.

Warranty may not cover damage resulting from:

Accidental damage

Improper use or storage

Normal wear and tear

Unauthorized repairs or modifications

Loss or theft of jewellery

24. Contact Us

KRYSTAL JEWELS

Email: [support@yourdomain.com]

Phone: [+91 XXXXX XXXXX]

Address: [Full Business Address]

Website: [www.xyz.com]